LEDFUL After-Sale Service

In modern society, LED displays have become an indispensable display tool in various occasions, playing an important role in advertising, public information display, entertainment and performance. However, despite the continuous technological advancement of LED displays, the quality of their after-sales service remains a key factor in ensuring customer satisfaction. High-quality after-sales service can not only enhance the customer's experience, but also enhance the brand's market competitiveness. The following are some key elements of LED display after-sales service.

1. Response time

• Service hotline: Due to the time difference, we will provide a 24-hour customer service hotline to ensure that customers can contact the after-sales service team at any time and solve screen usage problems in a timely manner.
• Online support: Set up online chat tools and email support to ensure that customer requests can be responded to within 1 hour during working hours.
• Issue tracking system: Establish an issue tracking system to record and track every customer request to ensure that the problem is effectively handled.

2. Technical Support

• Technical Support Team: Establish a professional technical support team and conduct technical training regularly to ensure that team members are familiar with the various functions and common problems of the product.
• Remote Diagnosis: Provide remote technical support services and use remote desktop tools to help customers solve technical problems.
• Knowledge Base: Establish an online knowledge base containing FAQs, operation guides and troubleshooting steps for customers to consult by themselves. Even if the customer is buying a screen for the first time, there is no need to worry about how to operate it.

3.Warranty Terms

• Quality Control: 6 quality control procedures make sure the quality of all products best.
• Free Maintenance: All repaired parts will be sent back in3-5 days for free. 100% Real Factory: Authenticated by Alibaba official and aapraisal agency, Sipport third party product and factory inspection, 100% real factory.
• Engineer Team Online Service: Whether you install the screen, program the screen or test the screen, meet any problems and so on. LEDFUL engineer team will always be online at your service!
• Best Support: Structure CAD Drawing, Power&Signal Connection diagram LED display real picture.Engineering remote support, All design solution, LEDFUL provide you best support.
• Hear from Clients:Make REgular return visits, listen to customers’ suggestions on screen quality, user experiences and LEDFUL service, serve customers wholeheartedly and make continuous efforts.

4.Maintenance Policy

If the module is damaged, the lamp beads are dead, etc. during use, the customer can send it back to us for free repair. We will bear the shipping cost if it is sent back to the customer. When the software system is upgraded, the equipment software system will be upgraded free of charge, that is, the latest version will be provided to customers. Unconditional replacement within 7 days. During this period, any belongs to under normal usage circumstance cause because of the product quality’s problem of breakdown, customers can bring the purchasing invoice and the customer couplet that has filled, and get the replacement or maintenance from our company. When the customer choose replacement, LEDFUL should be responsible to replace a new one with the same type and specification to customers. The new replacement one should be higher performance if customers meet some type stop production.
In short, our quality assurance commitment for after-sales service of LED display screens is to insist on being user-centric, based on professional technology and high-quality service, continuously improving service levels and user satisfaction, providing users with continuous and stable after-sales guarantees and technical support, and creating higher user experience and value. We look forward to working with you to jointly promote the development and progress of the LED display industry! Thank you for your trust and support!